When I select the option to "Sign in a different way", and choose to have it call either the same number, or an alternate one I'd configured via the same method (Phone type: Office), I see the normal "We're calling your phone. Please enter the code to sign in." message, but no text ever comes through (and I've double- and triple-checked the number to make sure it's correct) When I set the primary authentication option (from -> Users -> affected user -> Authentication Methods) to a phone number (Phone type: Mobile), I see the typical "We texted your phone +X XXXXXXXX47.
Tried multiple mobile numbers (including different providers), office numbers, and the authenticator app.Ĥ.) Restarting my mobile phone (didn't think this was help, especially as none of the other mobiles phones/office phones worked either, but it was suggested, so I tried it anyway).ĥ.) Verified that when I tried changing stuff on my account's MFA settings, everything went swimmingly -which tells me it's almost certainly something to do with the account and not the MFA service). Reset MFA via "Require Re-register MFA"ģ). Ensured that the sign-in isn't blocked (and have also tried enabling/disabling to see if that helped - it didn't).Ģ).
I can set them via the back end, but when they try to log on, they never receive a text or call.
So I've been banging my head against this for too long and am hoping someone can suggest something I haven't already tried.īasically, I've got a user who is unable to set their MFA options.
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